Worst Move Ever
BEWARE of apparent Fraud and Predatory Practices by True Blue Moving Group, LLC of Greenacres, Florida, hereafter called TBMG. We were originally quoted a total of $4621.60 for the move what was the equivalent of a Studio Apartment (actually a One Bedroom, but no bed, chest of drawers or bedside tables). I had forgotten a couple of items and called back and got a new Estimate/Bill of Lading for $5232.50 This was in line with other estimates we had received and so we paid a deposit of $1881.00 by credit card and booked a pack up date of either the 28th or 29th of May, 2022. We were supposed to have our total broken into three payments. Deposit, Pickup, Delivery. More on that later. Without calling us, the packers showed up on the 27th and said that they were there to pack us and move us. Well, we were certainly not happy with that, as we had given two dates, as they had specified. The packers came up to the apartment and looked through all the rooms to “make sure they had the stuff they needed and that it looked the right amount etc.” They also indicated that we would be the first pack and load of the day, so we should see them fairly early. On the 28th, they did not show up on time and we called the Driver/Lead. He said that they “decided to pack someone else first in another location”. We raised the roof, and they reluctantly agreed to come to us first. On arrival, they said that someone had stolen their packing supplies and that they had to “buy more” and began the “sob story”. After packing up and loading 80% of the boxes etc., the Driver/Lead said that we had way more stuff than was on the original estimate/bill of lading. He then said that it was almost DOUBLE what we had told the sales/scheduling person at TBMG at the beginning. He said we could agree to the increase, with a new Bill of Lading and cost OR they could unload it all on the street. His excuse was that he was only a contractor and could not fix anything. He also continued the sob story about how much work it had been and hinted that if they did not get a good tip, they would not be incented to take good care of our belongings. I complained to the corporate office/Manager at TBMG and they said there was nothing that they could do, because the packer/mover was a contractor and not them. We were already incredibly stressed and out of time, so we agreed. This brought the estimate to $10,279.00!! a MORE THAN DOUBLING of the original estimate. More predatory practices ensued at this point. The Driver/Lead went through a bunch of garbage about how much he was “taking off” of the bill for this that and the other thing, so it was so good… NOT. Additionally, at this point, the Driver/Lead also insisted on CASH payment or a Postal Money Order and of course that is the same as cash. I called again to the corporate office and even though we were previously assur