Fraud, Cheaters and Liars
I moved from US to India in Feb 2020. Before travelling, I hired services of Gandhi Shipping to ship 8 boxes of my household stuffs to India. Paid them shipping charges, and also bought "Total Loss" insurance from them which suggest that in case of any of the box is lost, they will pay me the amount equals to the evaluation of that box.(I can provide Invoice, Emails, Fedex Shipping Labels, Evaluation and packing sheet). They picked up all the 8 boxes from my US apt (in Edison, NJ 08817) on 25th Feb 2020 through Fedex. But when they delivered my stuff in India on 2nd July 2020, I received only 7 boxes. I contacted their India and US office and informed them about the lost box. They finally responded on 7th July that they have filed a claim with Fedex for my lost box and provided me the Fedex case number 0707402345. They also asked me for the value of the lost box and receipts, so that they can claim it from Fedex. I provided all the information to them. After following up for several days, they responded on 31st July that a claim of $300 is approved from Fedex and they will arrange the payment to me once they receive the check from Fedex. I asked why only $300 is approved whereas value of my lost box is more than that and also I paid the insurance premium based on that value. I tried to contact them on emails and phone, they ignored my calls/emails. Finally had a call with them on 7th Aug 2020, where they promised that based on evaluation, they will add some amount to $300 received from Fedex, and soon I will receive my claim amount. Again there were no updates from them till 15th Sep 2020, when they asked for my address for $300 check to be sent which I provided on email. Since then, they suddenly stopped responding to my emails and stopped picking up my phone calls (one of my US friend calls and texts them almost daily but they do not respond). Forget about my actual evaluation, they are not even sending me $300 check which they have got from Fedex. Its been more than 3 months I am doing follow up with this company, but they are not at all interested in providing me resolution. The worst part is they kept the $300 check (which they received from Fedex on my behalf) also in their pocket. In addition to the mentioned issue, Gandhi Shipping also charged my credit card without my authorization and consent, for an incorrect insurance premium. And when I brought this to their notice on 3rd March 2020, they apologized and said that they will refund the extra amount charged. It took me more than 6 months of follow-up with these guys to finally receive my refund of $75 on 9th Sep 2020, which they had charged extra on my credit card. (whenever I asked them for my refund, they used to come up with some excuse every single time, once they said that they will not refund it). This company has tested all my patience level and I would not hesitate to say that they have mentally harassed me by ignoring my emails/calls. Its been 6 months and I am still