Hercules Moving Systems

Stole my stuff

First off the quoted price was way off when they came to get my stuff. It took three months to get to its destination.then. I put tape on the totes sent it was all cut so I assume all my totes were looked through because 2 were missing. Only 1 was marked on the shipping slip as missing.but said nothing to me about it to me when delivered. the totes that were missing just happened to have all my DJ equipment. My PlayStation and stuff I made for my grandmother I got back after she passed. I asked them about the totes and they are gone and they have no idea what happened to them. They will do nothing but pay me .60 cents per pound for it. They straight up stole my stuff

BE WISE AND PASS ON HERCULES

THE WORST! Hercules came 2 days earlier than scheduled and said they weren't available on the scheduled date and tried to charge an additional $350 for labor. They didn't and wouldn't deliver our property b/c they said no trucks were coming to Denver anytime soon although we had a scheduled date and they let our belongings sit in storage. Then they tried to charge an additional $500 for storage and when they got a fight from us, they finally delivered with more additional charges and they were 3 large boxes short on the delivery and it's been hell trying to get the claim filed. It took nearly 6 weeks to get our stuff delivered and they won't respond to us. PLEASE SEE RIP-OFF REPORT AND OTHER SITES WITH COMPLAINTS. Hercules used to be BBB accredited and they claim so on their site but since they acquired an F rating with the BBB, they are no longer affiliated with the BBB. HERCULES DIDN'T RESPOND TO ANY OF THE BBB COMPLAINTS AND NO CLAIMS WERE RESOLVED.

I would use them again if I needed ...

They came on time, they packed the stuff very well. Took a little bit longer bit longer than what I was hoping for to get the stuff, but not too bad. Except for one thing-they broke my vacuum cleaner. They broke the handle off. Everything else was in good shape. I was happy with them-it was easy to communicate with them, I got a hold of them easily which is important. I would use them again if I needed to.

No Hidden Charges

It went well. The quote that they mentioned, they honored that so there wasn't an additional charge. The only thing I was disappointed with was that it got a little late to my place. But it was within the [time] they said. They said it was going to be 5 to 15 business days and it came to me around 14.

Nightmare

They lost our most precious things and they didn't do anything about it!!!

It's been a month and I haven't ...

The feedback isn't great. I have still not received my stuff yet, looks like we have not identified a truck after a month now, and I still haven't received my stuff. I've called multiple times and emailed, I've gotten communication that they're trying to find my truck, they're clueless.

Pathetic

My experience was pathetic, really bad. I moved my car from Phoenix to San Mateo, CA. When I asked for quotation they told me they would charge me $450 and they told me it would take two to four days time. The day when it was supposed to be picked up, nobody came to pick up the car and I had my flight. I had to leave my car at my home and call up my friends to take care of that. I moved leaving my car at my old place. When I came here, two days my car was not picked up so I sent a reminder mail to them. Then they picked up my car on Tuesday. It was supposed to be picked up Saturday. When they delivered the car, they charged me $200 extra. They said they needed because it cost them $200 extra. They said we'll call the police if you don't pay. They started threatening. It was a very bad experience.

Sent criminals to my house, tey broke ...

I held off writing this review since October, in hope that the mover will recognize their conduct as unacceptable and will compensate me. Their inability to see their mistake, and to recognize it is even worse than the issue itself. Last summer I moved from San Jose, CA to Raleigh, NC. It went OK during the pick-up and the crew was good. However, the delivery was something I could never imagine: The driver hired 2 local people from the Craigs list to help him with the move. Both guys were drunk, one of them was reeking from alcohol. During the move they dropped boxes, made the walls dirty, broke, dented, and scratched furniture and glass. Moreover, me and my wife had to move in some furniture pieces ourselves, unpack, and assemble - because the movers had no idea how to! And just to top it off, one of these guys stole my wallet and left in the middle of the move. I called the police, and later they confirmed the guy was a known criminal. I had 3 kids in the house during the move. It's incomprehensible, that they would bring criminals into my house and endanger me, and my family. I believe I'm entitled to 50% of the cost of the move, and after I failed to get a proper refund through the dispute process, I'm moving to sue these jokers in court. Please, make yourself a favor and avoid this company at all costs.

Non response

Hercules picked up my belongings on January 8th and I flew to Oregon on January 9th. It is now January 17th. I have sent several emails to them inquiring as to the status of my move and when to anticipate my belongings to arrive. They keep telling me they will get back to me with an anticipated arrival date but I never hear back from them. At this point I feel my furniture has been hijacked and am very concerned. Not sure why it is so difficult for them to respond so please be aware when dealing with this company.

Avoid this company at all costs!

Terrible company, borders on fraud.! They gave us an initial quote which we declined. They then provided a "better" offer. Rather than send the container we agreed on, the sent a moving van, so we could not track how much space we used. Lo and behold, they claimed we used more than contracted and charged us the initial amount, which was obviously the plan all along. They do not return phone calls or emails once they have your business. They did not communicate when our furniture would arrive and delivered it the very last day permissible by law. Loaders on both ends were great, but once Hercules makes the sale, this company could care less about you. We are disputing a charge made and they will not respond. I should also note that they did not pick up our furniture on the dates agreed upon, causing a great deal of stress since we had sold our house and had to vacate. If I knew then what I know now, I would not consider using this company.

I recommend them

I was really struggling to choose a company to help us move and I finally decided on Hercules. My wife and I are really happy with our decision. I called them up about a month or so before we needed to move. They quoted us around the same as the other companies but their service was great. There was a little time mix up and they showed up a little late but all was well once they loaded everything up. Our stuff showed up to our new house on time, nothing was broken but a few boxes where smooched. If we ever have to move again we will use Hercules again.

I would recommend him to anyone

YUVAL is AWESOME! I found them on Google and was a little like "who finds a mover on Google?" But after meeting him it was obvious he was the guy for the job. He and Joe moved a LOT of stuff for us in just a few hours. These guys were superfast and just the best. Friendly and reliable is just the beginning. Can't say enough about the Hercules Moving Systems!!! HIRE THEM!

Would highly recommend them!!!

We hired Hercules Moving Systems after reading the reviews on this site and have no regrets whatsoever. The guys were courteous, professional and hard-working. Everything was wrapped with care, none of our belongings were damaged and the final bill did not exceed what we were quoted. We are extremely satisfied with the service and will be using Hercules Moving Systems for any future moves.

Thanks again hercules

I wanted to say thank you, from the bottom of my heart, this quick transition for my daughter almost no tension. I'm not worried once since we talked, you are such an amazing representative Hercules moving. I'll give you a name and number to anyone who asks me about freight services. I have many clients and customers that they need services and professional custom type. You're good at what you do. I worked for three years in the showroom @ Shadia imported, and believe me, I know what you need to do is not easy. Particularly working mothers frantic with me. Thanks again, and I'll find you on my next visit to Los Angeles. I love LA! Take care, and God bless.

Highly Recomended

We used Hercules Moving Sydtems for our move from San Francisco to Phoenix and I must say, I was extremely happy with their services. From when I was quoted, all the way up until the delivery, I had a great line of communication with The Driver and Erick from their dispatch department. They were prompt, friendly, and efficient. My belongings arrived on time, with no damages. I would recommend this company to anyone moving!

So pleased with our smooth move, and ...

We chose Hercules for our move from San Francisco to Silver lake in Los Angeles. (joe?) Jose and Oscar came to help us pack up. They were all courteous, helpful and friendly and did a superb job of packing up our stuff safely. Everything arrived in one piece and Jose wrapped the plants from our deck most expertly. A few days later and our stuff arrived in Los Angeles. We are located in a winding cul de sac, and warned Hercules it may be difficult to get the 25ft truck down our street. We were worried we would have to pay the extra charge for a small truck and extra people to relay our stuff. We needn't have worried. SOMEHOW they managed to get the truck to our house, where once again the movers were superb. Super friendly, efficient and hardworking. As mentioned in another review, they even reassembled the bed without us asking. All in all Hercules were very easy to work with, and the guys that work for them exactly the kind of people you want helping you moving out and into your new home.