Kings Van Lines, Inc

Horrible

Negligent and unprofessional company that was subcontracted by our broker. Late, by days, to pick up. Horrible packing job. Used no packing paper or wrap for boxes. Packed tables in the same boxes as electronics and lamps. Loaded the truck horribly and loosely. Used tape directly on finished wood and leather. Stacked heavy furniture on top of light furniture. Damaged many of our items. Shook us down for cash tips. Charged us an additional $2000+ for a shuttle at delivery that was not needed. Tried to bribe us with cash to sign a bill of laden with incorrect cubic footage. Threatened to dump our belongings on our yard multiple times when we pushed back on their scammy ways or behaviors at pick up. Lost hardware to furniture. David was our foreman at pick up and he was argumentative, belligerent and unprofessional. Isaac was his boss and was belligerent on the phone, at pick up. Isaac also delivered and could not have cared less about our damaged items. "Meh...it happens" was his response to the many damaged furniture pieces. AVOID THIS COMPANY.

Disappointed

My initial contact and contract process was wonderful. The men who picked up by items were fantastic and I felt very assured that my items would arrive in perfect shape. Sadly, this was not to be the case. A large dining room buffet had been wrapped in a blanket, stored upright on its end and both decorative ends of the buffet were badly damaged. I had been assured my items would be wrapped and placed together on a pallet and not separated during the trip. When the truck arrived at my home boxes had to be located and many other items were placed on top of my items. When the buffet was being lifted off the truck I heard it land on the curb but until it was in the house I wasn't able to see the damage. I looked in the snow and did find a few small pieces that I hope a craftsman will be able to use to repair the item. The driver was pleasant and apologetic but I felt I needed to pass this along.

Great Moving Company

They did a stand up job Kings Van Lines moved my family from California to Ohio in September, and I have to say they did an outstanding job. We were initially contacted via email by Chris, a sales rep at Kings Van Lines. After we received an email explaining their services, we called in to get a more specific moving quote. Chris was so great. He went over an inventory list with my wife and I, explained all of the services that were included and what we could add additionally ins. if we wanted to. We opted to add full value insurance coverage and packing of our china. We were so comfortable with everything that Chris told us, that we went ahead and placed our reservation. Chris assured us that our price was locked in and would not increase and that we had secured the dates that we requested for the move. We still had two weeks before the actual move was to take place. In that two week period, we made a few changes to our inventory and packing requests and Chris gladly helped. On the day of pickup, the driver called at 9am to let us know he would be arriving within the hour. When the movers arrived (three guys total) they were so nice and helpful. They did a great job packing our china and taking great care of our furniture as they loaded it onto the moving truck. The driver said he would be arriving in Ohio two days later and to plan accordingly. On the delivery end, the crew arrived about thirty minutes earlier than they had planned (which was great). They placed all of our furniture where we told them and even unpacked our china for us! Overall, we were so nervous about moving and we had heard so many horror stories about a long distance move. This was one of the best reliefs I have ever felt. I hope that anyone reading this will contact Kings Van Lines if you are moving and you will be very pleased. I cannot thank everyone at Kings moving enough. Thank you! Thank you! Thank you!

Thank you Kings Vanlines

I want to thank everyone at Kings Van Lines for the fabulous job they did moving my family from Los Angeles California to Dallas Texas. Robert was my sales guy and I want to say that he was so nice and patient with us even when we called him 3 times a day. He answered all our questions and helped us through the entire process. The day of the move came and and the movers arrived at 9 am to begin packing and moving a 4 bedroom home. They came in a tractor trailor with 4 men. The men who moved us were very nice and polite. They worked diligently throughout the day packing our boxes and wrapping our furniture. I have to say that these guys knew exactly what they were doing, they were professionals. By 8:30 that night they had us packed and loaded. We signed our paperwork and the movers left. Now it is 5 days later and the movers came and unloaded us yesterday. The put everything back together for us and unwrapped all the furniture. I couldnt be more happy with my mover of choice.