Unprofessional and poor service
I know that moves can be tricky and I've worked with several national and local companies, but this was the WORST experience with a crew I have ever had. Honestly, if the moving crew hadn't had my phone number and details of the move I wouldn't have associated them with the business at all and if I hadn't had to move by that particular date I would have declined services upon my first impressions and interactions with the moving crew. What I saw looked nothing like the pictures that are posted for this company. Noted on company website: "All our crews consist of trained, professional and uniformed moving specialists." My experience with Milestone Relocation:* One mover noted "you are the most difficult customer I've experienced" and "your move makes me want to retire, I just want to get out of here."* Furniture was referred to as "cheap" Mover argued about providing a receipt for payment, noting the company does not have receipts for customers.* Was told that if I wanted my furniture wrapped, wanted a receipt, etc. that "you should have gone with a different company, we don't do things that way."* Mover #1: jeans and a black t-shirt; mover #2: jeans and a Nike sweatshirt. Unmarked truck, dilapidated condition, shattered glass on floor of truck. The movers said the condition of the truck just happened a few days prior, but I can't imagine a business being okay with moving paying customers in it. Noted on company website: "We will bring moving blankets, shrink wrap and tape to protect your furniture at no extra cost." My experience with Milestone Relocation:* Movers complained that my mattress bag was not taped shut; they did not have tape. I unpacked a box to provide the tape. * Movers noted that I was being "argumentative,"and "making this harder than it needed to be," when I requested that moving blankets be used to transport furniture. After several requests on my part, they still did not do this with 100% of furniture. * Mover notified me that he would point out any scratches, furniture damage, etc. prior to moving an item. Two marks on the dining table were showed to me. After the move: bedframe is bent; TV stand has several scratches and bookcase has a scratch. * Was told that if I wanted my furniture wrapped, wanted a receipt, etc. that "you should have gone with a different company, we don't do things that way." Noted on company website: "Great customer care. We are committed to providing excellent overall moving experience to our customers. We have highly knowledgeable moving consultants to answer all your questions before your move, dispatchers that are available on your move day; and in case something goes wrong, we will always be here to address any issues that may have appeared."