This is an absolute joke.
Apparently, once Motor Movers (or the rando they outsource to - after they take your $200 reservation fee) takes possession of your car, they basically thumb their nose at your and challenge you to try and do something about it. Luckily, my car's not worth that much, and I'm a lawyer so I can easily sue to recover it's value should anything go wrong in small claims court, so I'd much rather make get my story out than focus on obtaining the vehicle. First, no confirmation email. Had to ask FOUR times for it. Seriously? Next, no 24 hour notice. Called the driver one of the days they said they might come, assuming they'd be there next-day, was told 2-4 pickup time THAT DAY. Promised to update me at noon. No update at noon. Call at 1:15. Driver is running late. 4-6. I ask if he's sure, and to let me know if he's running late, as my father facilitating pickup in OH (I'm in NY) is a physician who needed to head to the ER at six. Was assured that I will be updated. No update, ever. Call at 5. Driver is going to be late. Ask for more information, driver yells obscenities at me and says "forget it. I'm not picking up your f--king car." Try to deal with Motor Movers, Laura was great - Patrick was literally trying to explain to me that there is only one driver - who is the SAME EXACT person coordinating pickups, and loading and unloading cars. THis is the pathetic agent Motor Movers selected, whom they have worked with ONCE BEFORE. At this point, the driver apparently realizes he needs money, and calls me incessantly. Somehow, he shows up and convinces my father to turn over the car. Now, we're going through a similar nightmare trying to pick up the car itself. We literally cannot get someone to call us one day in advance to let us know when the car will be dropped off. It is sitting in a parking lot literally 10 minutes away from the dropoff location. This is really the dumbest experience I have ever encountered - rather than try to solve a (fairly simple) problem, this company tries to screw it's customers. On a side note, I think they'd expend less energy actually doing their jobs and following through than insisting that this is just how it is. Patrick O'Connell is for lack of a better word, nothing short of an incompetent lying jerk. He'll say yes to everything you require, but can't remember who you are when you describe all the very specific things he swore to do. When you call him out on it, he treats you like he's doing you a favor. He referred to me to terms and conditions...which don't exist online, and I certainly have never read nor signed. As such, the consumer is protected, idiot. Not you, nor your random drivers. Just an FYI for anyone else who's getting the runaround. Google filing small claims in your state against this company to recoup any monies owed free of charge.