Moving in Boston - It Can Get Worse
The day before my move out, my customer rep called to tell me to expect movers between 12PM and 2PM the next day. So I packed everything up and stayed at a friend's place with plans to go back to my apt the next morning around 11:30 AM. The following morning around 10:15AM I got a call from movers that they were in front of my apt. I was obviously surprised and told them I had VM from Rep that gave me a timeline of 12-2PM, to which the movers ignored and said they planned to wait for me. I hurriedly gathered my stuff and raced over to my apt. Once I got to my place, the movers got my stuff out pretty efficiently. However they did make me buy boxes because my bags and containers weren't good enough. They charged me for tape of these boxes but they used my own tape. I also had to convince the mover that their minimum time was 3 hours not 4 so he didn't overcharge me for my 2 hour move out. I confirmed that they would be moving my stuff into new apartment the next day. The following morning, I spoke with Rep who told me that they had set the move in for between 1-2PM. He estimated 2PM at the latest. I got to my new apt at 12:30 PM to prepare. While waiting, I got a new time estimate from Rep of "by 3PM." The delay, Rep told me, was because other people had lied about how much stuff they had and so movers were having to spend more time moving the liars' stuff. After another 1.5 hours of no news, I called Rep around 4PM and he gave the same explanation, that people had lied in hopes of getting better deals but that really it had only set everyone back. At this point Rep asked me if they could delay delivery of my stuff until the next day of 9/2 for a discounted price. I said no, I wanted my stuff delivered on 9/1 as they had promised since I had to begin my new job on the morning of 9/2 and needed my stuff for work (Admittedly, this was irresponsible on my part). After confirming with the mover, Rep told me that movers would be at my new place in 90 minutes (roughly 6:15PM). Yet 6:15 came and passed. By 7:15, movers had not arrived, so I called the to find out what was going on. I finally reached Manager, who, whether he meant to be or not, was very rude in responding to my inquiries about the movers' status. He bluntly reiterated that people had lied about how much stuff they had and that the movers would be at least another hour somewhere else before they could even attempt to get to my place and that was all he could tell me. He acted very annoyed on the phone when I asked for more specific info. When I asked for more info he simply reiterated that they would be at least be another hour at the current place and that he would call with updated. 2 hours passed, and I heard nothing, Around 9PM, I had spent about 8 hours waiting for them. At that point, I had to throw in the towel; I had work the next day. I accepted defeat, but I also accepted that i would get discount. I got nothing of the sort and the