Trinity Van Lines LLC

Don't do business with them!

Did not bring promised moving equipment and showed up two hours late and did not call when they were on their way and they did not even complete the job it took them 2 hours just to load their truck for a simple one bedroom apartment and the job should of completely been finished within 2 hours very unprofessional and they threaten their customers. Stay away from this company at all costs. We are taking them to court.

Very fair and reliable move

We were looking for movers from TX to WA and a friend recommended Trinity. I had gotten quotes from other companies and Trinity was the lowest at $10,450. I read some reviews from the internet and decided to give them a try. I am soooo glad I did. They packed us up on a Wednesday and were in WA on Saturday. We were in a bit of a transition as we had just sold our house and moved to a temporary dwelling so half of our stuff was still packed and wrapped from a local moving company. Kris showed up and re-wrapped everything to his standard for the move and when our stuff arrived there was zero damage to any of our belongings. The movers were very efficient and respectful. I will most definitely use Trinity again if I have a long distance move. Too bad they are based out of TX as we will be having another move coming up when we purchase a home. Great company and great experience!

Great Service Would defently Use Again

This company was on time and the driver were very professional. I am ex military and I never been left with a warm feeling in moving my personal property. They were professional they took the time to wrap and move all item careful, everything was placed in order and secured in the truck. Overall, I would recommend this company to another and would use them again.

Don't do it...

We hired Trinity Van Lines to pack, load and unload our belongings in a move from Dallas Texas to Seattle Washington. After getting quotes from several moving companies, we were impressed with 3 things: 1: Their quote: Even though the final quote was $2000 higher than the initial quote, it was still several thousand dollars cheaper than the quotes we received from professional moving companies. 2: Their follow-up: They followed up relentlessly, answered our questions, and seemed to want the opportunity. 3: Their willingness to work with our schedule: We needed to be packed the day after Christmas and unload on New Years Eve. They agreed to do so with no issues. The problems began on the day of the move. There were a number of issues: First, they showed up over 2 hours late. This was a problem since we had a very tight schedule and had to drive over 700 miles the next day. Second, they did not bring enough help. Even with my wife and I working (packing and loading), the movers did not leave till after 1am the next morning. Third, they did not bring many of the materials they promised (i.e. charged us for). Instead of the rolls of bubble wrap, they brought dirty newspaper that was scattered on the floor in the back of the truck, they brought 0 wardrobe boxes, and they did not bring nearly the number of boxes or blankets that they listed on our quote. This meant that they were either using our boxes and wrapping materials (we have moved 8 times in the last 15 years) or wasting time by running back and forth to home depot. Fourth, even with the numerous trips, they still did not have enough materials, and many of our belongings were not wrapped at all or were carelessly wrapped to get by (my suits and my wifes wedding dress were wrapped in a trash bag). Fifth, the afternoon of the move, the guy in charge informed me that they would not be able to get to Seattle until the 1st. This was a problem since our reservations were made (we were driving our dogs to Seattle), our clothes were packed, and we now had to pay for an additional hotel. This was a problem, but at that point, you just push forward. Sixth, instead of bringing the trailer (as quoted), they brought a second moving van. This was a MAJOR problem as it meant that the goods would be off loaded somewhere else, then reloaded on a trailer. This is one of the biggest issues I experienced with this company. I was very clear that I did not want our goods loaded with anyone else's goods...and this was even worse....again, there was no time to rework this...we just had to push forward. We arrived at the new house 15 mins before our 10am unload time. The day before we got numerous calls and texts asking us to move up the start time as they were pressed for time.....the answer was no, we had already booked the hotel, we had 150 miles to drive the morning of the unload, and

overall dissapointing experience

We were moving the entire contents of our house cross country and got five quotes from different movers. Trinity was the most reasonable price, so we figured we would give them a shot. To our disappointment when they started packing they took good care of our effects, until they underestimated the amount of stuff that we had and the amount of time it would take. By the end of the third day our stuff was shoved in boxes and many items were damaged upon arriving at our destination. The movers rushed through unloading the truck and when we noticed that there was damage to several of our items and brought it to their attention. Their reply was that they have insurance and it will be replaced. When we tried to get their insurance information we got the run around and got a very rude and unprofessional response. Unfortunately the damage was never fixed and the movers have done nothing to resolve the problem. When we were finally able to get ahold of the movers after numerous phone calls and emails their response was to deal with it, damage happens. I could not believe how the whole situation was handled and how unprofessional the company was. Bottom line.....I would highly discourage anyone from using this company and cheaper is not better. You get what you paid for. If you make the grave mistake of having to use them to save a buck,,,get a copy of their insurance before they pack and make sure they stay till its all unpacked. My opinion is that it is so not worth it..

They did what they needed to do and ...

They were excellent, very well behaved, professional. They did what they needed to do and got the job done real quick.

They did some damage to the house and ...

It was actually really bad. They did some damage to the house and I've been trying to get a hold of them. They will not respond to me at all. They came in, moved everything pretty fast. When they came into the new house, they dropped a speaker into the wall. They said the insurance would take care of it, but I've called her a thousand times and she won't call me back.

Quick and careful

It was good. They were quick and very careful with my stuff. [Pricing] was reasonable.

Horrible experience

If you are considering using this company read my review and pick someone else. The movers sent out looked like criminals, the failed to wrap our televisions, tables and entertainment center. Poorly packed the truck so my wooden table was damaged and glass to entertainment center shattered. I had broken picture frames, and they broke the plug in attachment to my newborn swing that I had used once for my two week old baby. Not to mention was involved in an accident during the delivery of my items. One of the men had a beer after completing the job. This move took place august 2014, it took 4 men 4 hours to move my items and sbl movers moved the same items with only 2 men in 4 hours, they are sloppy, and left a mess with Gatorade and crackers I had to go and clean up from the previous residence. Advised the company of the damage and they agreed to pay, then said they wouldn't report to insurance company, they stopped taking my calls so I called from another number and was told their insurance company was geico, but that was a lie I had to research and find their insurance company online and report the claim myself. They refuse to give the insurance company a statement and come to find out their insurance company may not even cover the loss because of trinity van lines negligence. This company is not properly insured to cover damage to your items. would hate for someone to have to deal with this headache. Run, run run don't use this company. I will continue to post my experience so everyone is aware of what they are dealing with.