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10 Questions to Ask a Truck Rental Company

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When you choose a DIY move, there can be many issues while renting a moving truck. From figuring out the right truck size to getting the best deal, you'll have to make a lot of decisions which would need proper information. If you have never rented a truck before, it might be difficult for you to know exactly what to ask.

Questions to Ask a Truck Rental Company

Read on for the most important questions to ask a truck rental company.

1. Are there are any requirements for renting the truck?

Usually, the most basic requirement for a renter is a valid driver's license. Apart from that, there is also a minimum age limit for renting a truck which may vary as per the state you are moving to as well as the truck rental company that you choose for the move. Make sure you ask about all such requirements before signing any agreement.

2. Who is allowed to drive the rental truck during the move?

Before renting a truck inquire about the company's policy regarding the involvement of more people in the move. Many times, truck rental companies will charge a small fee for additional drivers. So, if you're having someone else drive the truck, let the company know beforehand to ensure protection against any injury in case of a mishap.

3. Is there a deposit required to rent the truck?

It's always a good idea to ask about the deposit before renting and determine how much money is needed up front so you can adjust your budget accordingly. Some companies will place a hold on your credit card for a certain amount when you rent the truck; so if you're using a card to put down your deposit make sure that it doesn't affect your ability to make other transactions.

4. Does my own insurance protect me while operating the rental truck, or am I required to purchase separate insurance?

Your insurance protection while driving a rental truck will depend on what kind of auto insurance coverage you currently have. Some auto insurance companies will also protect you while driving a rental truck, as long as it fits a certain set of requirements. Also, some credit card companies will offer additional protection if you use their card to pay for the rental. Before you rent, contact your auto insurance company to see if you are covered by them, and also check your home insurance policy to make sure your belongings will also be covered while they're on the truck.

5. What kind of insurance and protection plans does the rental company offer?

Each rental company will offer their own protection plans for anyone who is not already covered by their auto insurance or home insurance and to people who would like additional protection on their belongings. Although these packages are optional, it's a good idea to ask about them before renting to see if you could have a potential benefit. These insurance plans are typically offered in stages with increasing levels of protection, depending on how much you choose to pay.

6. What size trucks do you have available and can I reserve a specific size for my move?

The size of the truck that you rent is one of the most important decisions you'll make for your move. Getting a small truck would mean making multiple trips to move all the items, while a bigger truck would impose risk on the safety of your packed goods. Ask the rental company about what sizes they offer, and which one do they suggest for your particular move.

7. What are terms for the length of time you can rent the trucks? Do you rent trucks by the hour or do you offer long-term rental leases?

The duration for which you need a rental truck depends on the number of items you are moving. You'll need to know the company's rental terms, how long they allow customers to rent their trucks, and whether they charge by the hour, by mileage or a flat-rate.

8. Where do I return the truck if I am making a long-distance move?

If you need to rent a truck to load up your belongings and drive it across state lines to your new home, you're not going to want to drive it all the way back to return it. Thankfully, most big rental companies will allow you to return the truck at another branch.

9. What should I do if something happens with the truck during the move or if there is a problem with the vehicle?

Moving is difficult--and so is driving a big rental truck when you're used to driving compact sedans. So, it's a good idea to know what you should do if the truck gets damaged or breaks down during transit.

10. Do you rent any additional accessories such as moving equipment or towing hitches?

If you're making a big move, a truck isn't going to be the only thing you need. You'll require some equipment like moving straps and dollies to load those big pieces of furniture and large appliances. Some rental companies offer this equipment as add-ons, so ask about them when you go to rent the truck.

11. Are there any additional costs involved while renting a moving truck?

Usually, there can be many hidden charges and additional costs that you will only get to know when you are handed over the bill. This might totally disrupt your budget. So, make sure that you ask the company about all such charges and avoid any surprises.

12. Will I be needed to pay using a credit card when renting a truck?

Although usually truck rental companies accept credit card, there may also be some that allow payments through cash or debit card. Since it depends on the truck rentals, you will need to ask them about their own policy regarding this.

13. Is there any condition or charges regarding cancellation?

When you cancel the rented truck, you may be required to pay a cancellation fee to the company. Also, the time limit for cancelling the reservation defers from one truck rental to another.

14. Will there be any refund in case of an early return of the truck?

There is a specific time limit for which you will have access to the rental truck. Usually there is a late fee if you fail to return the truck on time so you can also ask the company if they will refund you for an early return.

15. Do you hold a license and relevant experience?

In order to avoid scams and frauds, make sure that the rental company from which you are renting the truck holds a valid license as well as relevant experience to handle specific types of moves.

Robert Moreschi  Posted by Robert Moreschi on December 24, 2013

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