Silverback Moving

Everything was moved with no damages

Everything was moved with no damages and everything was moved quick.

Silverback Moving - Columbus,OH

Silverback Moving did a fine job for my family this past July. We called Silverback Moving in a pinch after another local mover canceled on us last minute! The men from Silverback Moving were more like supermen. They saved the day. Sam and Roger came out to the home in good spirits and ready to go. The good attitude went a long way. Throughout the entire day the guys were a huge help and did exactly as the office promised. Huge relief having good help to assist with the move. Silverback Moving gets 5 stars from me.

They did well, they did good.

I called the moving company, they called me right back. I explained that it was kind of unique because I had to move it from a storage center into a house. So basically they had to load it into a truck and unload it again. They did well, they did good.

They were very slow--I felt like I was ...

It started out with one of the gentleman going through the drawers of my dresser. I told him to stop and found him doing it again. He said we have to make sure there are no guns or jewelry that can be misplaced...I've never had movers do that before. Then they forgot to take off the truck a piece to my bird cage that I have. That was another issue. They never called me back to say it was on there, they probably threw it away. So that's missing. I never got it back.

They only did the job halfway.

Half the crew was perfect, the other half was ... a little lazy. I mean, just trying to get out of there, trying to go home early. We still had another whole truck and a half that they didn't move for us so we had to go get another truck and do it ourselves.

They were nice and polite

The guys were really good. They were late but they made up for it when they got here. They quoted and said that they only needed 2 people then said they needed 3. So there were a few things that we weren't happy about. They tried to charge me a gas fee. ... I think the only saving grace for the company for me at least was that they were nice and polite.

Snail Pace

In December 2015, I contacted Schea Van Lines to get a quote to move a one-bedroom, 500 square foot apartment across town and they provided a good, competitive quote. Several other moving companies I looked into estimated a three hour move from approx. $450. Shea Van Lines quoted around $430 and three hours so I decided to go with them. On the day of the scheduled move, the two young men arrived just a few minutes late, but complaining of exhaustion and in need of a break before even starting. I let it go and decided to help them in anyway I could to move items from the apartment from the truck to make the process move faster. A friend of mine was over helping as well and it seemed as if we were moving items to the truck faster than the two "professionals."They were finally done.....3 hours later, after taking numerous breaks and working at a tremendously slow rate. I was furious at the unprofessionalism occurring during the moving process so I contacted Shea to discuss other options. The woman on the phone was very compassionate and stated that she would contact the owners to follow up with the issue. In the meantime, the two men continued to take breaks, complain of how tired they were and bump furniture into walls, etc. The move was finally over after 6 hours and a SUBSTANTIAL amount more cost than estimated. At end, while completing paperwork, the mover called his boss to confirm total costs and while on speaker phone the boss asked, "Is she happy now?" as if them giving me a small discount would help with the almost double amount of the quote. I don't understand how people are in a business and A. Cannot accurately quote and B. hire unprofessional and clearly unqualified individuals and C. do not follow up with customer complaints. I have tired several times to follow up with both Schea Van Lines and Silverback Moving in regards to this matter and have received one text message stating they would call, yet they never did. My phone messages, also have not been returned. I surely hope this terrible scenario does not happen to other customers.

They were late and damaged my walls.

They were late, they pretty much hit every wall in the house or something. Thew crew ... They were nice, but I think they were in a big rush ... I have to repaint two walls in my house.

They scratched all my furniture and ...

They just scratched all my furniture, over charged me. They basically took my credit card and said, "If you don't go through with this we're going to charge you $100." ... And I tipped these guys $300 cash. It was very disappointing.

They were efficient and the price was ...

They were gentlemen. They were efficient. Price was good.

I had to hire another moving company ...

Two guys came to my house for about three hours, which was perfect ... [But] I have to call one of my friends [to move my couch]. My walls, my door was broken. I have holes in my walls ... The day after I have to call painter ... They have to fix the walls and the doors ... When it was time to move couch out they told me they were not gonna be able to do it ... When I call the supervisor ... He told me, "You know what, I can send you two more people, another crew and it's gonna cost you another $150." That's why the day after I had to hire another company ... [The manager] was really, really rude to me ... I was really upset, it was the worst move ever ... It cost me twice as much as I was expecting.

I had a great experience, I was ...

They were great, they worked well, everything lined up together, was very patient. Went in, did it, set it up. They did just great all the way around. I could not have asked for better.

Kind and courteous!

They were kind, they were courteous, they were helpful, they were efficient.

Don't Trust Silverback Moving of ...

Silverback Moving is a company you can't trust. Even on this website, the co. advertises as a member of the Better Business Bureau. But one minute check would tell you that the co. is no accredited by the BBB. Matter of fact that the Better Business Bureau of Detroit and Eastern Michigan determined that the co. "does not make a good faith effort to resolve the issues." Silverback Moving said they are in Suite #503. Federal Motor Carrier Safety Administration said that they are in "Apartment 503." This co. is full of fraudulent practices. Making money using hidden costs seems to be the company's standard practice. Movers are inefficient and slow and not supervised by the co. The company was accused by other blogger that its staff is posting favorable blogs on some website. Simply, don't trust Silverback Moving of Birmingham, MI,

Don't Trust Silverback Moving of ...

Siverback Moving of Birmingham is a company you can't trust. Even on this website, the company advertises as a member of the Better Business Bureau. But one minute check would tell you that the company is not accredited by the BBB. Matter of fact, the Better Business Bureau of Detroit and Eastern Michigan determined that the company "does not make a good faith effort to resolve the issues." Silverback Moving said that they are in "Suite #503." Federal Motor Carrier Safety Administration said that they in "Apartment #503." This company is full of fraudulent practices . Making money using hidden costs seems the company's standard practice. Movers are inefficient and slow and not supervised by the company. The company was accused by other blogger that its staff is posting favorable blogs on some website. Simply don't trust Silverback Moving of Birmingham, MI.

The movers accidentally dropped ...

It was horrible. They started packing my boxes three boxes high, 12 on one thing and they go to start going out the front door and lo and behold, boom, four boxes go flying off the top of the dolly and onto the ground. One mover tells me, 'Everything is fine, nothing is broken.' So I trusted him. They were moving very slow. When we got to the new house and I noticed that the four boxes that dropped, everything in them was broken badly. My dishes, my cups broken into pieces. When I called the owner to let him know what happened he said he would make a claim and was very nasty with me. I wasn't gonna claim all of it just the deep fryer but then I went on Angie's List and posted a review about what had happened and he got mad at that. I have not heard from him, he won't answer my calls, return my calls, nothing. He said that I'm only going to get $0.60 a pound because that's how they do things. The contract was not explained to me as far as insurance goes, otherwise I would have upgraded. The movers themselves were very nice, very apologetic, very polite, they didn't mean for that to happen but the owner himself, he is a jerk.

I wouldn't use them again

It was alright. I didn't like how they packed, I didn't like that boxes were unlabeled. To use them again, I wouldn't. I've got 105 boxes with two or three things - they're not labeled, I don't know what's in the boxes where it's from or where it goes, so that makes it very hard for me to unpack.

We had an excellent encounter with them

The three guys they sent were very good, they moved in a good time and were very courteous and polite. I didn't have any problems with any of my furniture being broken or scratched or anything like that. We got all the services we requested. When they came they came on time, they were polite, they didn't goof off. They went ahead and did their work, they worked the whole time, they didn't take breaks or anything like that. I would recommend them to anyone because I got a good experience from them.

Very careful and protective movers

They were very protective of my furniture and property and they went the extra mile to try and help me get everything set up. It was just a good experience, two nice guys that were a part of the team. Their pricing was comparable to all of the other companies, they all compared pretty much the same. The packing services were very good as well and there was no damage. Customer service was very cooperative and I would strongly recommend them to friends and family.

Streeterville, IL to Birmingham, MI ...

I hired Silverback Moving to relocate my offices from Streeterville, IL to Birmingham, MI. We were extremely pleased with the efficiency and service we had received. After contacting the Illinois office for the firm, an estimator was sent out to our office the following day. The gentleman who visited us gave our office manager great moving tips and resources to make the transition smooth. There was a great emphasis put on minimizing the downtime of our office. Considering I have a very fast paced office, this was most important to my staff and I. The competing bids we had received planned the relocation to take a total of four days. Considering we only had four desks and filing cabinets, four days seemed unreasonable. Silverback Moving promised a two day transfer to our new office. They kept their promise. An excellent staff of three arrived at our building the morning of the scheduled date of operation. They quickly prepared the office than proceeded to load for shipping. Six hours later they had arrived at their facility in SE Michigan where the items were stored for the evening. The next morning Silverback Moving made a quick, prompt, professional delivery. All special requests we had made were handled accordingly. I was extremely impressed with Silverback Moving. I will most certainly be using them in the near future for record storage.

Chicago, IL to Birmingham, MI

Excellent all around. From the time of scheduling to the actual moving day, the service far exceeded our expectations. We had phoned Silverback Moving of Chicago to schedule. After speaking with their office in Lombard, their Van Line carrier sent a rep out to take an in home inventory. They quoted us at only $3,650 to move our 2,600 sqft home from N. Barrington IL to Bloomfield MI. By far the most reasonable quote we had received. The quote held true, we were billed ony $3,760 after all services were rendered. I've used agents of van lines in the past. I was very impressed with the attention to our timeline and keeping the overall price near the estimated cost. Service far exceeded our expectations. I will happily use their services again in the Birmingham area.

Best move from Chicago to Birmingham ...

After commuting for the past year from Lake Forest, IL (Chicago) to Detroit (Birmingham), we were finally ready in August to move the whole family to our new home in Birmingham! Our Birmingham real estate professional gave us the name of Birmingham's home-town moving company, Silverback Moving

Quick and efficient service

They were quick with getting things in and out of the truck and they didn't waste any time. Their pricing was a little bit higher than the initial estimate, but they had forgotten to include some of the costs like the mandatory fuel charge, so there were a few discrepancies as far as what they quoted us on. The move itself was well done and efficient and the customer service was responsive and the communication was mostly emails, but it was fine.

Overall a positive experience

I think their best quality was their professionalism. The price was similar to other companies and I would recommend them. I did most of the packing and they only packed up some artwork and furnishings and it was fine. It was a local move and they delivered on-time. For future customers I can say mine was just a positive experience. Based on the time, it went a little long, but it wasn't bad.

Quick and helpful service

They were great. They were the only ones that responded in a timely manner. They were very quick. They did everything that they needed to. They were quick and they were really helpful. They did deliver on-time. Pricing was pretty good. I had to say it was fair. I would absolutely recommend them. We got the stuff ready and they moved it. They didn't pack, we did that.

But for the hidden costs, service was ...

The movers were fine but the hidden fees were not. We had costs that were attributed to some state law which is ridiculous. The move itself was fine. They were on-time. The movers are fine. They didn't tell you it costs over and above the actual fee on the contract. I received all the services - there were costs for protection of furniture that I was not aware that I had at that time. Packing was done to my satisfaction. The crew members behaved fine. The problem I thought was that I didn't believe they should have charged me for the extra packaging. It was part of the service.

Terrible experience

My experience was terrible. I actually have moved my stuff out of their storage unit. They were five hours late. They took their time. I had to label everything to be moved. They incorrectly labelled things. They will put things in the truck that didn't belonged there. So I had to wait for them to unload which then took longer. They misquoted the prices. I did have a beautiful long oak table that was scratched that they didn't wrap till they got it to their storage unit. All across it was not a good experience and I would not recommend them to anybody.

Horrible experience

It was the worst move. I have moved a lot. It is probably the worst move I ever had. They were probably five hours late showing up. The reason they were late showing up was they said - I don't just believe it. It is still their issue. Two of the guys from the moving crew got in a car accident or something on the way to work and so they had to try and find another crew. So what happened was they waited until another crew was finished with a different move on that Saturday and then they asked if they wanted to do another move. So we had a crew that was very tired because they have already done an entire move that day. Again they showed up. I was more like seven hours late. So the move wasn't finished until 3-30 am sunday morning. Because they were tired and it was very late and all that, the stuff they moved in. They pretty much put everything in the wrong rooms. They didn't label the boxes properly. We still are looking for some and we moved three weeks ago. We are still looking for items they put.... a whole bunch of stuff. They just sort of set a lot of things in the garage that belonged inside the house. They put things in the basement that belonged in the garage. It was a mess. They blocked the doors to the house so that we actually have to spend couple of hours moving boxes in order to get in and out of the rear door of the house. It was horrible.

Hard working crew good service

Pretty good. Their employees were very hard working. It was actually really expensive. It ended up costing me over $600. The employees were very very hardworking. That is really only the good experience about it. We ended up being a two day move. They ended up moving the stuff, storing my stuff overnight and moving it the next day into a storage unit. It ended up being a two day move and far more expensive than we thought but the guys were really nice. No advice to their customer service. For future customers I would recommend them.

Fantastic service all the way

The guys did a fantastic job. They were prompt and on-time and everything went well. They were timely, they were prompt, they were helpful , nothing broken of whole house, so they did a good job. Pricing was fine, I told them what I want to spend and they made sure it was within my budget. Packing service was great as like I said, my wife had packing services from in and afterwards and set up the kitchen and bunched all the stuff so they did a great job. The crew members were quite professional. Absolutely I received all the moving services, they did a great job. Just they did a fantastic job, no problems whatsoever.

Excellently done

Very good experience. The price was very reasonable. The workers were great. I got follow up call from them after the move asking me if I was satisfied with everything. I would definitely recommend them. I would use them again. Their price is really good. I didn't discover any damages to my furniture. They really did a good job, I don't have anything to suggest them to improve. I would definitely use them again. Very reasonable rates and great service. I would recommend them to others.

Careful service by professionals

It was a great experience. The guys were very professional. They spent all day with us packing up and unpacking. They were more than helpful in reassembling all of our furniture. They were very careful. Actually, the reason I went with them was because their pricing was very competitive. The price I paid and the quote was same. I would recommend them to my friends and family.

Would not recommend them to anybody

I had booked with one company called Integrity movers. They were a no show no call. So I ended up using this company and they were horrible. They bought me on the day they were supposed to show up for my move and when they showed up the next day, it just did not go as it should have. So as a matter of fact a lot of my boxes and things were left at the house. When I contacted the manager, he acted as though he is going to follow up and then I did not hear from him again. So I had to go to the house and get the boxes out myself. Actually I had checked out integrity movers on the state website. They are also listed with Better Business Bureau as well as Angie's list. Again they were the ones that were no show no call. So I would not recommend either of those movers to anyone. It was horrible. By the way that person stole a heater out of my garage and he stole the fan out of the house. Not to mention I have given them some items. They loaded the items that I was giving them. Said we gonna have room to get your boxes. Then he did not have room. He said he was coming back and he never did.

They are very professional

It was a good experience. I wasn't expecting it to take as long as it did. They were very careful with our furniture. They wrapped them up and did what they could do to protect them. I appreciated that. The pricing was reasonable for the service that I got. They were very professional and reliable. They came at the scheduled time. I appreciated that.

Would not use them again

They were late by 40 minutes. One guy who was the subcontractor worked hard while the others were very slow. My wife and I ended up helping them load the truck and unpack them. My entire experience was not very good.