Five Stars Movers, Boston MA 02135 USDOT 1362673
Home > Massachusetts > Boston > Five Stars Movers

Five Stars Movers

Five Stars MoversFeatured MoverFeatured Mover

here you'll find all the moving reviews, ratings, complaints, and customer testimonials you'll ever need for Five Stars Movers. If you have used this moving company in the past and you wish to share your moving experience, Write a review on Five Stars Movers

3.8(29) Reviews
Accuracy of Estimate 3.7
Moving Services 3.8
Packing Services 3.7
Professionalism 3.9

84% Recommended based on user reviews

Write Review

Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 1362673
ICC MC # 521972
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 1/1/2005

Hours of Operation

Mon to Sat 7 AM to 5 PM

Payment Options


If this is your business / listing, Click here to update your info.

Five Stars Movers Location


Five Stars Movers
140 Tremont St.
BostonMA 02135 USA

Contact Info

Toll Free: 877-738-2800
Phone: 617-787-2800
Fax: 617-787-9900

Five Stars Movers: Gallery


No Photo Fnu
November 24, 2021


I regret my decision to give them ...

These Guys are not professional at all, bad behavior and overcharged, broke your stuff and rude on site people. I had 1200$ Dinning table + Artificial Plant both broken and they said it's covered and claim a file. now they settled with 78$, so be aware guys before any movement. I will say do not let them handle your precious money. They said your stuff will be going in single truck, but they changed in 2 times in between as per delivery guys. We moved from RI to TX do not had even 400sqft of stuff and they made it 525 sqft and made all single items added for another 800$ extra as per papers. Please do not book these guys and I am not alone check more reviews if you do not believe me. These guys do not have their website reviews, their A+ rating is fake. You will regret as soon as you have your stuff in their truck, they will not give you final price before loading. They said stairs are free, on delivery we got to know 1st 8 steps are free, who does that and then charged extra 75$???? The humiliation will start when your stuff is on their truck and you can’t do anything, they will increase your stuff by adding more items and you will ended up paying extra including mishandling your stuff while moving. Please check more reviews on BBB before giving them business. I regret my decision to give them business and went with them by canceling the cheaper and good guy, just due to giving a chance to local business, but they don’t worth having even respect.

Origin : Cranston RI
Destination : Frisco TX

Quoted Price : $3,028.00
Actual Price : $3,700.00

No Photo Nicholas
August 2, 2020


Horrendous Experience with Five Stars ...

I want to preface this post by saying that I've literally never gone out of my way to post a review for any service/experience. My experience with Five Stars Movers however, was so ABYSMAL, that I wanted to warn everyone else who considered using them. This review is solely for the Newton, MA branch. I contacted them about moving from MA--->LA and had everything picked up from my apartment to be moved on July 1st. After that moment, I literally never heard from them again. Two weeks elapsed and I contacted them, they were extremely dodgy and couldnt give me a direct answer as to when to expect my delivery. All I was told was it could take "14 business days" Fast forward another few days (mind you the 14 business days had elapsed) and I finally contacted an attorney thinking my furniture was stolen, and managed to get in contact with them. They became incredibly rude and unprofessional after learning I hired an attorney, and the 14 business days now turned into 21 business days (even though the signed contract receipt I had when they picked everything up said 14 days). Fast forward ANOTHER couple days, and I finally get a text from a delivery driver saying he's coming during the weekend (mind you this is now 3 days after the promised 21 business days and a MONTH since they had picked everything up). The driver arrives and informs me he was SUB-CONTRACTED and literally had NO ONE to help him bring my stuff up to my apartment. When I paid for the moving service, it's told in the contract that everything will be disassembled/reassembled and moved by the MOVERS. So after waiting a MONTH for my items, I helped this poor delivery kid bring all of my stuff upstairs, and STILL paid full price for everything. Most of the furniture had nicks and scratches in it. This entire experience was absolutely horrendous, and entirely unprofessional. This evolution ended up costing me over $2,000. In retrospect, I would HIGHLY recommend just renting a uhaul, or hiring another company. PLEASE do not use Five Stars Movers. Hope this helps some folks.

Origin : Westfield, MA
Destination : Westlake, LA

Quoted Price : $1,485.00
Actual Price : $2,064.00

No Photo Jessica
May 7, 2020


stay away!!!!!!

horrible company!!! all they have its fake reviews!! stay away and choose another moving company!!

Origin : Miami fl
Destination : boston ma

Quoted Price : $1,500.00
Actual Price : $1,500.00

No Photo Andrew
March 20, 2018


We had a good experience with them.

It was good. We had a good experience with them.

Origin : Reading, MA
Destination : Wakefield, MA

No Photo Janice
October 9, 2017


stressless move

We would highly recommend this mover. They were on time, efficient, very fast, professional, wrapped everything well beyond our expectations.

Origin : Providence RI
Destination : storage

No Photo Darlene
August 29, 2017


They were great

They were great they handled everything they wrapped all my furniture They got to my new place and then we had a hard time because we have a narrow driveway but they got everything up and out. In terms of getting it in the house the contractor is still working on it so they only needed to deliver it. They made sure my furniture wouldn't get scuffed up so i was very appreciative of that

Origin : St George, VT
Destination : Waterford, NY

No Photo Hongshuang
July 12, 2017


Great Service, Low Quote

I think they were very helpful, and very professional,and overall experience was great. They made sure was everything packed and secure before moving then, So nothing broke, and everything was great.

Origin : Randolph, MA
Destination : Sharon, MA

No Photo Sumanta
March 21, 2017


They delivered in a good way

Yea, they delivered in a good way.

Origin : Stoughton, MA
Destination : North Plainfield, NJ

No Photo Anonymous
October 31, 2016


It was okay. The price was average.

It was okay. The price was average. The packing and wrapping services were average. It wasn't high quality but it was okay.

Origin : Watertown, MA
Destination : Cambridge, MA

No Photo Mary
July 18, 2016


They were very helpful. They wrapped ...

They were very helpful. They wrapped everything. I had a lot of glass, they wrapped it up securely. They did a wonderful job.

Origin : Quincy, MA
Destination : Quincy, MA

No Photo Christopher
July 8, 2016


Horrible service

When I researched FSM, I was happy with the reviews and accreditation. When I talked with Erika, she was polite and helpful and the movers got my stuff moved out of my apartment with no issues. Unfortunately, that's where the good news ends! After the movers left, I never heard back from Erika for 2 weeks. When I did reach out, she always dogged me by saying that she'd look into the situation and return my call in a short while, which she never did! She consistently lied to me about knowing the state of my stuff. When I reached out to her today, she transferred me to the long distance movers. The guy I spoke to was very casual in telling me that they were delayed by a week and that my stuff would arrive sometime next week. There was no apology or attempt at sympathy! His professionalism was non-existent and he was more than willing to tell me that ”these things happen!” The only compensation I’ll get is $25 off the cost of the move and while that’s buried somewhere in the paperwork we signed, it now seems wholeheartedly inadequate! As I’ve moved long distance before and never had any issues, I find this company’s rudeness and unprofessionalism incredibly unacceptable, and therefore, I would never use them again and never recommend them!!!

Origin : Boston, MA
Destination : San Diego, CA

Quoted Price : $2,200.00
Actual Price : $2,500.00

No Photo Quinn
April 27, 2016


It was a great experience.

They were able to assess what my needs were. ...They gave a very reasonable price, they kept their word. So they showed up on the day and they took the things out timely. They delivered them timely and it was a great experience.

Origin : Chelsea, MA
Destination : Marietta, GA

No Photo Gary
January 5, 2016


We were extremely pleased with their ...

I found them to be highly responsive in responding to my emails and telephone calls. They explained thoroughly what was required for the move ... The price that they quoted was right in line with what they actually charged. ...Very professional, courteous and they just did a very solid job. No damage to any of the furniture and they did it in the time frame that they had quoted.

Origin : Beverly Farms, MA
Destination : North Natick, MA

No Photo Sultan
November 20, 2015


They were very quick and did a perfect ...

They finished in less than two hours. Everything was perfect. They moved my stuff, they set up everything.

Origin : Boston, MA
Destination : Boston, MA

No Photo Gamal
November 2, 2015

Their truck broke down and they ...

We're supposed to move October 1st at 8:00. By 9:00 nobody show[ed] up. I called them. ...She said, "Oh, they were on their way to you[r] home but the truck is broken and we can't come to you." ...I have to leave [my] home by 12:00 at noon, otherwise I'm gonna have to pay the month of October ... I said can you give me the manager to call ... He called me in very very rude way, he was so mean. Actually, I'd never recommend this company to anyone.

Origin : Milford, MA
Destination : Holliston, MA

No Photo Denise
June 30, 2015


They dropped a wine refrigerator of ...

They were OK, they showed up and had a truck that was half full of someone else's stuff and told me they were gonna have to get another truck possibly. They ended up charging me--they quoted me one price then charged me maybe $500 more. So that was kind of a surprise. They were able to get all my stuff on one truck and they kinda said it was my fault because I didn't tell them I had as much stuff as I did. But whatever, it is what it is. And they didn't tell me they dropped this item. I went to move it and the whole front door fell off.

Origin : Mansfield, MA
Destination : Bridgewater, MA

No Photo Janet
May 1, 2015

The movers were respectful and ...

They were fantastic. They were the most respectful young men I have met in a very long time. They were really, very professional. ...They quoted a price thinking it would take three and a half hours and it took double the time, but it was probably not their fault because things were not quite ready, things didn't fit in the new place. So the price wasn't good in the end, but I think that would have happened with anybody.

Origin : Stoneham, MA
Destination : Malden, MA

No Photo Heang
April 6, 2015


The pricing and the services were ...

It was good. The price was okay. ...[The packing] was good. ...I would recommend them. ...They were on time and did the job in a timely manner, so I was satisfied.

Origin : Billerica, MA
Destination : Lowell, MA

No Photo Darryl Anderson
March 19, 2015


The movers were very fast.

They were fast. ...The movers got to my place on time and they loaded up my stuff ... and loaded up all the boxes and stuff really quickly into the truck. Then they got up here pretty quickly and they unloaded the stuff pretty quickly too. And that was nice. That was good.

Origin : Brockton, MA
Destination : Bridgewater, MA

No Photo Paul
March 9, 2015

They scratched my walls and my ...

They scratched my walls ... They scratched all my furniture. I put a claim in, apparently nobody cares about the claim from the service department. ...They damaged my armoires and stuff like that. They left a mess inside my two family house. They left all the plastic outside my door in my house. It wasn't very good.

Origin : Taunton, MA
Destination : Taunton, MA

No Photo Anonymous
September 3, 2014


They came in a little late but that ...

They were nice, they came in a little late, but then after that, I think that was the only bad part. I think they came five hours late. Apart from that I think it was a very nice experience. They did the job as they were supposed to do. So, overall feedback is very good.

Origin : Westborough, MA
Destination : Westborough, MA

No Photo Fanony
July 31, 2014


Everything was really good

Everything was really good. They worked fast, they used their common for certain areas where we hadn't told them what they needed to do. There were few, I wouldn't call them mistakes but for example we asked them to put stuff in the basement and they just stuck things one on top of the other when the basement had a lot of space to spread it around orderly. So things like that, we did not give them specific instructions for the basement its just that I don't think its completely their fault. Other than that, no furniture suffered any damage and they were very willing to help us in everything we needed to do that day. So pretty much to me it was excellent job.

Origin : E Watertown, MA
Destination : Montgomery, MA

No Photo Ben
November 12, 2013


Quick and efficient

They were just very quick and effective. They delivered on-time and their price was the most affordable. I would recommend them.

Origin : Boston, MA
Destination : Boston, MA

No Photo Norbert
July 13, 2013


Not a happy move

My son paid for the move. Right off, they claimed to my son that the estimate they had sent to me was an old one and needed to be revised. What really happened was that the estimate was based on a detailed list of my furniture. The three men and the truck arrived on time and seemed to be professional and friendly, but either did not speak English or pretended not to speak English. They were supposed to pack whatever we (my wife and I) did not get to, move all our furniture except for throw-away and one desk to the destination, move some furniture to the curb for recycling, move one aluminum/glass desk to a storage area that I had paid for, pick up three book cases and a china closet from that storage area and deliver and unpack everything at the destination. What really happened was that they picked up the furniture from the origin, but the packing became a throw-it-into-open-boxes, they dumped several boxes into the storage area instead of the destination, took one and a half hours for lunch and charged for one full hour of that lunch, and at the destination they moved some of the furniture that the doors could not be opened (too tightly against the corner wall), put the dining table together while placing the screws into the holes without tightening (could have severely injured us), and did not unpack anything.

Origin : Billerica, MA
Destination : Newton, MA

Quoted Price : $650.00
Actual Price : $1,510.00

No Photo Cristina
November 16, 2012


Mediocre move

I scheduled a 3:00 p.m. move. They arrived at 2:00 and charged me from 2:30 and that was a small inconvienence. They were fast in executing their service. On the whole it was an average move.

Origin : Burlington, MA
Destination : Burlington, MA

No Photo Ervins
November 12, 2012


Everything came out safely at the ...

We have moved seven times in our life before and this move was no different. The movers came on time. They didn't break anything. They packed nicely. They offered me the option of a fixed quote versus time and material where in the latter case, you have to fill a blank check and they would list the price. Anyway I opted for the fixed quote and the price was reasonable.

Origin : Accord, MA
Destination : Accord, MA

No Photo Ann
October 11, 2012


Got five-star service from them

Apart from reasonable pricing they sent an extra person to remove my piano. The movers were very nice and friendly. They worked hard. They took more time than was told to me earlier. I am very happy with their services and would definitely be recommending them to my friends and family.

Origin : West Medford, MA
Destination : W Acton, MA

No Photo Adrian
October 8, 2012


I do not have that many experience to ...

It was a good experience. I really don’t have that many moving experiences to compare with, but they were very efficient and professional. Their pricing was reasonable. They were on time. However, they gave themselves a specific time range and they arrived within that time range. Nothing was damaged. It was a pretty good experience, overall.

Origin : Boston, MA
Destination : Bridgewater, MA

No Photo Bob
October 4, 2012


A move that could've been better

It was a short distance move and the movers got the job done. They were successful in moving. The movers were friendly and arrived on time. I didn't like the way they packed my stuff and there were some damages to my furniture. Personally I feel the service could've been better.

Origin : West Medford, MA
Destination : South Amherst, MA

No Photo Beth
August 29, 2012


Great moving experience

This moving company made sure that my move was smooth and efficient. The moving crew they sent arrived on time to pack and load all of my things and they were able to work quickly and get the job done in a very timely manner, which I was very pleased about. They had great service and their prices were reasonable and competitive.

Origin : Newburyport, MA
Destination : Lynnfield, MA

No Photo Sarah
July 23, 2012


Courteous moving staff and a great move

I don't move very often, but I was very impressed with the moving company I used for my most recent move. They responded in a timely manner to my requests, and when I called them and asked if they could come to my house on the moving day a little earlier than was originally scheduled they were happy to oblige. The staff was very courteous during the entire move and I was very comfortable with the pricing as well.

Origin : Boston, MA
Destination : Boston, MA

No Photo Diana
April 28, 2011


Worst, should have thrown my stuff ...

I hired 5 star movers for a move from NH to CT on March 1.. The guys were 2 hours late, without a call. Then proceeded to move my things. They were nice enough, but when we got to the destination they ripped a leather couch that was 3 months old, scratched or broke a coffee table, 2 end tables, a couch table, and a wine rack. They scratched up my bedroom set. And in the process of the move they scratched the hell out of my hard wood floors. I filed a claim, which is a total joke, the company they use CSI Pros in Florida, likes to make believe they didnt get your paperwork so they cant even process it (4 times I sent it to them along with pictures of all the damage. First of all it's per pound (my own fault) which wont replace a coffee table, and since my landlord is having his own guys doing the floors and billing me, I cant include that in my claim. Avoid the aggravation and dont use these guys, you cant win any way around.

Origin : New Hampshire
Destination : Connecticut

Quoted Price : $1,319.00
Actual Price : $1,319.00

We are Full Service moving company and insures that from beginning to end your move will be coordinated by us. We can handle all your moving needs, whether it is local, long distance or overseas moves. We Pack, Move, Store.

Whether you are moving your home or office with plenty of time to spare or need to move immediately with no time available, we can handle your rush move. We will move you at night, on the weekends, even holidays. We will work with your schedule, 24 hours a day, 7 days a week, saving you valuable time and money.

We provide you with any range of packing, depending on your moving needs. From one piece to packing your full house, our competitive pricing and specialized experienced packing teams insure that your treasured stuffs are well prepared from the move. We offer same day or prior day packing to suit your needs.

We offer you the convenience of storing your furniture and belongings with the same company that handles your move.

If youre moving into your first studio apartment or into your first new home, We have the experience, equipment and the dedication to service all our customers needs. We have has the equipment, the manpower and the expertise you would expect from an experienced company.

Local move

So whether we are moving a few pieces to an apartment or a house full of furniture, we are anxious to show you the care that goes into every local move.

We serves all of Massachusetts area. We have been helping customers relocate to new homes and new offices and buildings. Our professionals work with you from planning to unpacking.

Long Distance Move

We can relocate you to any state within the continental United States, and overseas. We offer same day services to New Jersey, Connecticut, Pennsylvania, Massachusetts, and even Virginia. With weekly departures down to Florida, all your East Coast moving needs can be accomplished within a very reasonable time. We offer service to California on a basis of every week.

We have many years of combined experience; our staff and moving professionals take great pride in doing the job right. Our Crew take exceptional care and pride while moving all of your household and office items.


Our storage is fully insured and located in a fire safe building with a sprinkler system and smoke detectors throughout the building. The facility is clean and protected by 24 hour security. The building is also alarmed and video monitored.

Short or Long term storage space is available in all sizes, beginning at 5"x 5" and up we have a storage space to suite your needs.

Packing Supplies

We have all the boxes and packing materials without delivery charge. Our Experts Packers can do the packing for you, and will take extra care to protect your irreplaceable and valuable belongings. We choose the correct size for all the items you wish to pack on your own, and on the day of your relocation our crew will arrive fully equipped to help you with any additional items you may have missed. Five Stars uses specially designed boxes for transporting electronics, computers and other value items.

DBA Name: Five Stars Movers
Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 5
Drivers: 5
MCS-150 Form Date: 3/4/2013
MCS-150 Mileage (Year): 20,000 (2008)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
140 Tremont Street Brighton, MA, 02135
Phone: 617-787-2800
Fax: 617-787-9900

Mailing Address:
140 Tremont Street Brighton, MA, 02135

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise


Type Common Contract Broker
Status None Active None
App Pending No No No


Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Auth TypeHousehold Goods Contract Carrier
Original ActionGranted
Original Action Dt.07/14/2005
Disposition Dt.

Active/Pending Insurance

Insurance CarrierArbella Protection Insurance Company
Posted Date06/01/2009
Converage From and To$0 - $750,000
Effective Date05/26/2009
Cancellation Date

Insurance History

Insurance CarrierZurich American Insurance Company
Converage From and To$0 - $1,000,000
Effective Dt. From and To 05/27/2005 - 05/26/2009 Replaced

Insurance Address

CarrierArbella Protection Insurance Company
AuthEva Carroll


Inspection Type Vehicle Driver Hazmat IEP
Inspections 11 12 0 0
Out of Service 0 3 0 0
Out of Service % 0 25 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A


Type Fatal Injury Tow Total
Crashes 0 0 1 1

Review Information

Rating Date Rating Review Date Type
1/14/2011 Conditional 3/2/2011 Compliance Review

Unsafe Driving


Vehicle Miles Traveled (VMT) : 0
VMT Year : -
VMT Source : -
Average Power Units (APU) x Utilization Factor (UF) : 5
Total Inspections with Unsafe Driving Violations : 3
Total Unsafe Driving Violations : 3

Hours-of-Service (HOS) Compliance


Relevant Inspections : 11
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 3
Total Hours-of-Service (HOS) Compliance Violations : 5

Driver Fitness


Relevant Inspections : 11
Total Inspections with Driver Fitness Violations : 0
Total Driver Fitness Violations : 0


Controlled Substances and Alcohol


Relevant Inspections : 11
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

2.06< 5 insp. w/viol.80%

Relevant Inspections : 10
Total Inspections with Vehicle Maintenance Violations : 3
Total Vehicle Maintenance Violations : 5

Hazardous Materials (HM) Compliance

-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator


Average Power units : 5
Vehicle Miles Traveled (VMT) : 0
VMT Year :
VMT Source :
Average Power Units (APU) x Utilization Factor (UF) : 5
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

Here are a few more moving companies in the Boston, Massachusetts

Find Other Moving Services

Make a successful move with the right one of these Movers in Boston, MA here.

Browse through the best of Boston, MA Auto Transport companies to move your car.

Top rated Boston, Massachusetts International Movers for a perfect overseas move.